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	Login problems

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If you have forgotten your login details please click here.

If your login details are correct but you still cannot login then the most likely cause is that cookies are not being accepted by your computer. A cookie is a small piece of information stored by your browser to help identify who you are. My Shopping Rewards uses cookies to keep you logged into your account as you move from page to page. If the cookie isn't being accepted correctly, you will not be able to login to your account.

There are a number of reasons why your cookie may not be set properly. We have listed the possible reasons and their solutions below.

Your browser is not set to accept cookies. Most browsers have the option of accepting all cookies, showing an alert before accepting a cookie, or not accepting cookies at all. In order to use My Shopping Rewards, your browser must be set to accept all cookies without alerts. Below are the setting instructions for several popular browser types. When making adjustments, be sure to confirm any changes you make by clicking the "OK" button in the Options windows.
- Internet Explorer 6/7: Click "Tools," "Internet Options," and then select the "Privacy" tab. Move the slider to the "Meduim" setting and then press the "Apply" button.
- Internet Explorer 5.x: Click "Tools," then "Internet Options." Select the "Security" tab and click the button labeled "Custom Level" Scroll down to Cookies and make sure that the box next to "Accept cookies" is checked.
- Netscape 7.x: Select the "Edit" menu and then click "Preferences." Scroll down to "Advanced" and click "Scripts and Plugins". Check the boxes next to "Create or change cookies" and "Read cookies" are checked.
- Netscape 4.x: Click "Edit," "Preferences," and then "Advanced." Make sure the setting "Accept all cookies" is checked.
- Internet Explorer 5.x for Mac: Click "Edit" and select the "Preferences" option. Under "Receiving Files," select "Cookies." Next to "When receiving cookies:" select the level of cookie acceptance. Click "OK" to finish.
- Netscape 4.x for Mac: Select the "Edit" menu and then click "Preferences." Scroll down to "Advanced" and make sure that the box next to "Accept cookies" is checked.
Your browser's cookie files are corrupted. Sometimes cookie files can become corrupted. Try shutting all of your browser's windows, and then deleting the cookie files in your browser's directories. Usually, these files will be called simply "Cookies". Internet Explorer users can do this buy selected "Internet options" from the "Tools" menu and then clicking on the "Delete cookies" button.
The date on your computer is set incorrectly. Since cookies rely on dates, a computer with an incorrect date may mislead your browser into forgetting about your cookie. To fix this, set the correct time and date on your computer.
You have installed an application that monitors/blocks cookies from being sent. These include virus protection software, etc. To remedy this, simply disable the monitoring application before logging in.
You are behind a firewall that doesn't allow you to receive cookies. This is sometimes the case for users connecting from a business intranet that limits cookie acceptance for security reasons. Contact your system administrator to see if this is the case.

Browser issues

We also suggest that you do not use customized browsers such as the AOL browser. Instead use the Internet Explorer browser which comes as standard on all Windows machines. To launch the browser simply click on the start button and select Internet Explorer from the popup menu.

Still having problems?

If you still cannot login to My Shopping Rewards please send an email to support@msr-support.co.uk stating the following information: